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    RETURN & REFUND POLICY

    RETURN INFORMATION

    Thanks for shopping with Emerald CBD! We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens such as a damaged products due to neglect by shipping couriers or parts are missing. In the rare case that the product is severely damaged by the shipping courier, we'll accept a return on the item within SEVEN (7) DAYS of product delivery. Any return requests made after SEVEN (7) DAYS will NOT be accepted. If you no longer want the item you have SEVEN (7) DAYS from time of purchase to return an item. A 20% restock fee plus return shipping will be deducted from your refund.

    NOTE: All returns MUST include the manufacturer's original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you. Also note, if you damage the product...sorry, we can't accept the return...please be more careful next time.

    How To Return Damaged Items & Unwanted items:

  • 1) Contact Emerald CBD Support within SEVEN (7) DAYS of product delivery.
  • 2) We will need the following if the item is damaged:
  • - Please explain what is damaged
  • - A photo of the damage to each item(s)
  • A photo of the outer box with the shipping label intact. This will be forwarded to the shipping courier for a claim to be filed.
  • 3) Once confirmed, we will issue you a RMA number. Any returns made without a RMA number will NOT be accepted!
  • 4) Ship the item(s) back inside a standard shipping box. Please write your RMA number on the outside of the box. 5) Once we receive your return, we'll process a refund within 7-10 business days.

    • BOX AND PAINT CONDITION

    Please note that you may not receive the item with the "perfect" box and "perfect" paint job. While we cater to many collectors and do our best to hand pick the best items, there may be shelf wear, scratches, creases, cuts, small dents, bends and/or imperfections. If you seek the "perfect" box and paint job, we recommend shopping in person at a B&M store or online where you can see actual pictures of the item you intend to purchase. Unfortunately, we will not be able to exchange items due to imperfections. By placing an order on our website, you understand and accept this policy.

    INCORRECT ADDRESSES OR REFUSED PACKAGES

    Please ensure you have the right address prior to committing to your order. Packages that are returned due to incorrect addresses or refused, will bear a minimum of a 20% restock fee. Shipping will not be refunded. Please allow up to 14 business days for your refund to appear after the product returns.

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